More, Please

I'm starting to notice that my time in between posts is slowly drifting apart. This isn't intentional; I have just been extremely frustrated and I am trying to take a step back before blasting my frustration into the blog and turning it into a wordy bitch session. That being said, I need to write about a conversation I had with my Iraqi counterpart this past morning.

It was a dusty morning, already approaching 95 degrees at about 8:45am. We were driving through the depot, talking about how to better organize certain warehouses and what work needed to get done. The conversation then turned to physical improvements that needed to be done, and I got excited because this is an area I have been working since we arrived here. We have already rebuilt the guard houses that used to be falling apart, impressed with them; he stated that the warehouses needed to be fixed in a similar fashion. I happily responded that we have already contracted out the work, which would begin soon, and that they would be as good or better. He then declared that we need power; I again responded excitedly that we have plans to run power all throughout the depot, including street lamps and power to all the warehouses. In addition, I continued, we are going to have the roads repaired and the spaces in between each warehouse graded and leveled for drainage. On top of all that, we have another project for a central receiving and shipping point which will include new offices and a consolidated operations center.

I'm not sure what kind of reaction I was expecting, but I do know I wasn’t expecting what followed.

"What about water", he asked through the interpreter.

I was confused, and asked "Water? What do you mean? Drainage?"

"No", he replied. "Water from pipes. To all the warehouses."

I was stunned. "No, there are no plans to run water mains to all of the warehouses, sir. We've spent close to $100 million on the improvements I just talked about, and if we wanted to run water mains it would easily be double that. There just isn't enough money."

He looked disappointed, and replied simply "Well, we need it. We should have water mains here."

I was still bewildered by this request. "Sir, I've been over this with your boss. We talked about all of the improvements we'd need to make in order to run this depot more efficiently. Water mains are a luxury, and are so expensive that their cost cant possibly be justified."

He just shook his head, clearly not happy and disappointed. At this point I was starting to get angry, so I simply looked at my interpreter, shook my head and said nothing. I thought angrily to myself, Water mains? Is he kidding me?? Everywhere I have ever been, to include the US, we use bottled water. We provide them unlimited bottled water here. There is no need to wash in the warehouses since the living quarters are located somewhere else. I couldn't stop thinking about this verbal exchange all day. This wasn't the first time I've received feedback like this. Here we are in Iraq, pouring 100s of millions of US dollars into their military, their government, and their infrastructure; and yet, the only response I get from many when we describe our improvement projects is almost disappointment that we aren't doing MORE. It is the same with our role as advisors. We are constantly being asked to do MORE, to provide MORE fuel, MORE new equipment whenever theirs breaks, MORE work out of our own Soldiers.

This is what frustrates me, because I still feel like the more we give, the more they expect and the more they want. What I need to do is try and understand things from their perspective more. For example, water is a big deal to the Iraqi's. They grew up without having much water in their homes and learned from an early age to hoard it and store it whenever its available. Of course my counterpart is going to request it when he hears how much money we are spending on other things. That being said, they also need to understand what's important and what is nice to have. I still feel like we are failing in conveying mission criticality to them; too often we are scrambling to get things done and they are standing by watching. How do we solve this? How do we change our perspective to understand them better and not get so frustrated by their constant clamoring for more? We could leave, but I still don't think that’s the right answer (Actually we can’t leave, but you know what I mean). Problem is, I don't know what the right answer is, and I don't think anyone else does, either.